With 8+ years in enterprise B2B SaaS, specializing in scalable design systems and regulation-heavy products, and a strong focus on cross-product consistency and accessibility.

Define, build and shape design system

Co-designer in a 3-person team

Collaborated with cross-functional engineers to define design principles and build a company-wide design system.
Created and maintained token-based components in Figma and Storybook, with clear documentation, scalable UI patterns, and WCAG 2.1 (in 2020) AA-compliant accessibility
Shaped product UX direction across multiple domains (intraday, integrations, self-service) by defining shared principles and reusable patterns.
Presented UI concepts and design decisions clearly and convincingly, balancing user needs, brand identity, and technical feasibility.
Result: 100% team adoption, stronger brand consistency, fewer design-development mismatches, ~90% faster handoffs.

Define and apply rebranded design system to legacy products

Co-designer in a 3-person team

Define design language to align with a new brand identity.
Planned and executed a step-by-step release strategy to migrate legacy products with minimal disruption
Update design tokens (colors, typography, spacing) and revised components within the design system.
Rebuild the legacy products by using the updated design system, ensuring consistency.
Result: modernized UI, improved design-code alignment, and a design system compliant with WCAG 2.2 AA (in 2024) accessibility standards.

Agent AI Integration

Primary Designe in a 3-person team

Collaborated with engineers to integrate Agent AI capabilities into an existing product workflow.
Defined a product-specific AI visual and interaction language, reusing existing design system to create lightweight AI experiences.
Result: delivered a usable Agent AI experience integrated into the product, establishing a foundation for future AI-assisted workflows

Mobile-first Employee self-service (time recording & schedules)

Primary designer in a 3-person team

Designed mobile-first time recording and daily schedule views enabling employees to track activities and understand shifts independently
Collaborated closely with developers and product stakeholders, facilitated design reviews to ensure high-quality, consistent implementation.
Result: expanded business potential through employees adoption and improved autonomy, reducing reliance on supervisors.

Product design: time-off management

Primary designer in a 5-person team

Drove the end-to-end redesign of the Time-Off Request Overview, applying the rebranded design system and established UX patterns.
Introduced a clearer visual hierarchy and compact layout to help managers focus on decision-critical information
Owned the redesign of the Time-Off Account experience, leveraging AI-assisted research and usability testing to accelerate validation cycles and address high complaint volume.
Result: improved user satisfaction, reduced support friction, and increased feature adoption.

Product design: intraday management

Primary designer in a 5-person team

Designed a real-time monitoring and historic intraday features to help team leads track employees performance, schedule adherence and service quality.
Conducted user interviews to understand team lead goals and pain points, then defined user flows and tested prototypes.
Applied the design system and collaborated with developers to ensure consistency, scalability, and high-quality implementation.
Result: 100% user adoption (where supported by law/system), became a key selling point, and was recognised for its clarity and ease of use.

Product design: UX of integration & public API

Primary designer in a 4-person team

Designed the end-to-end integration UX for IT users to connect external systems (e.g., Zendesk, Five9) to the platform.
Created user flows, flexible forms, and design public API documentation aligned with brand and design system guidelines.
Ensured a consistent, self-serve experience by integrating design with Help Center guidance.
Result: strong IT user feedback, increased self-service setup success, and expanded product utility across operational workflows.

UX/UI Mentor (part-time / internal coaching)

Primary designer in a 4-person team

Led short-format UX/UI teaching sessions for 2–3 early-career design students, introducing real product projects and core design principles
Designed hands-on UX/UI exercises, assigned practice tasks, and conducted design reviews with actionable feedback.
Result: consistently positive feedback from participants and increased confidence in pursuing UX/UI design paths.

Define and build design system

Audited components across the product to identify inconsistencies and usage patterns.
Defined core design principles and standardized UI/UX patterns to guide product consistency.
Created a dynamic platform where updates to design or code auto-reflect across all products.
Result: built the first design system, improved design quality and strong cross-team alignment.

Improve navigation & dashboard based on user roles

Introduced role-based navigation and a customizable homepage dashboard to better support different user needs.
Result: delivered a cleaner, more user-centered experience, released in the 2018 Summer Release.

Product design: employee compensation

Designed a decision-support experience for managers to review and adjust employee compensation under budget and performance constraints
Simplified complex data comparisons (e.g. goal impact on bonuses) through improved visual hierarchy and interaction flow.
Result: increased transparency when reviewing compensation details.

Product design: goal alignment

Designed a manager-facing goal alignment experience to link individual employee goals with organizational objectives at scale.
Result: delivered a clearer, more manageable approach to aligning goals across large teams

Mobile application 'Metome' emotion-based social app

Led the UX and UI design of a C2C emotion-based mobile app from concept to launch.
Created an interactive UI for users to express feelings, which powered a content recommendation system based on MBTI personality types.
Contributed to a growing user base and improved user engagement across China(2016).

Experience

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